Last Updated: 13.05.2025
At Chakraheal, we hold the view that the process of healing has a strong foundation in trust. Our refund and cancellation policy is as straightforward, customer-oriented, and transparent as any other part of our services.
60-Day Money-Back Guarantee – No Questions Asked
We want you to be completely satisfied with our products. If you are not, you can get a full refund within 60 days of your purchase, no questions asked. You do not need to return the product. Contact us via email or over the phone to share your reason for dissatisfaction. Our team will process your request, investigate it, and initiate the refund process as soon as possible (using your preferred refund method) if it is found valid.
For soliciting a refund, please drop a mail at [email protected], providing your order credentials. After your plea is authenticated, your refund will be initiated.
Refund Method
The eligible refund will be processed in 3-4 business days, and the amount will be credited to the original payment method or source within 5 -7 business days. After the refund is started, your bank or payment provider may need a few days to process it and display it in your bank account.
We will notify you via email once we have refunded the amount.
Order Cancellation Policy
Order cancellations are only accepted before the product ships. If you need to cancel an order, please email us as soon as possible at [email protected] with your order number. Once an order has been dispatched, we cannot accept any cancellations.
Return Policy
The eligible Return, Replacement is processed in 3-4 business days, and the replacement will be delivered within 4 to 7 business days.
Compliance
Chakraheal’s policies are compliant with Indian laws, including the Information Technology (IT) Act, 2000, and the Personal Data Protection Bill (PDPB), 2019. Your data and your rights are treated with the utmost respect.
Need Help?
If you have questions or are confused about the status of your refund, please email our support team at [email protected] — we will be happy to help.