Last Updated: 13.05.2025
Know that you are at Chakraheal, your reliable partner in premium pain relief oils. These Terms and Conditions serve as the guidelines for accessing and using any of the services or the website. By accessing or using this website in any way, you are agreeing to be bound by these terms and to comply with all applicable laws and regulations, including the Information Technology Act, 2000, and the Personal Data Protection Bill, 2019. We have made these terms simple to make you feel comfortable and informed when you shop with us.
Acceptance of the Terms
You have to visit our website; use this site to acknowledge that you have read, understood, and agreed to these Terms and Conditions. Please do not access our website and related services if you disagree with any part of these policies. Chakraheal is entitled to amend from time to time any and all of the above terms at its sole discretion, and you shall be responsible for reviewing these terms from time to time to alert yourself to any changes.
About Our Services
Chakraheal is a truly Indian company producing and selling high-grade oils that work for the relief of pain. Our e-commerce site brings you closer to that excellent shopping experience while at the same time running forth against all the transparent practices that Indian law would have described. We want to keep you informed and give security to your special rights during the course of business with us.
Payment and Acceptance
We accept all major forms of payment, including credit/debit cards, net banking, and many more online payment methods. When you buy something from us, you promise to submit accurate, complete, and current payment details. Our process for processing payments requires compliance with stringent security measures in order to protect your sensitive information, and we comply with the data protection laws that are applicable.
Order Cancellation
As is the case with most other circumstances, we at Chakraheal also understand that plans sometimes change. You can cancel your order as long as the product(s) have yet to be shipped. If your order is eligible for cancellation, please contact our support team immediately at [email protected]. Cancellation will not be possible once your order has been shipped. Review your order before you click on the tab that confirms the purchase.
Refunds and Replacements
Your happiness is above everything else in our policy. Which has been designed to not leave you disappointed while ensuring the smooth working of company operations.
- 60-Day Money-Back Guarantee: In case you’re not entirely satisfied with your purchase, you may initiate a full no-questions-asked refund, demanding it within a maximum of 60 days from the date of purchase. Importantly, you need not return the product to get your money back.
- Replacement Policy: You shall receive replacements for the products under the conditions mentioned below:
- Wrong Product Received: If the product that was delivered to you is not the same as the one that you ordered, then please report it to us right away so that we can arrange for the correct item to be sent to you.
- Received an Expired Product: If you receive a product that is past its expiry date, then please contact us so we can send you a suitable replacement as quickly as possible.
- Received a Damaged Product: If the product arrives damaged or has the appearance of tampering, please inform us promptly for the arrangement of a replacement.
You may initiate a return or exchange request by contacting our customer care team at [email protected], and they will do their best to help you resolve the issue as quickly as possible.
User Responsibility
By using our website, you agree that you will provide accurate and current information and follow the guidelines contained in these Terms and Conditions. You further agree not to indulge in any act or omission that may compromise the integrity of our website or adversely affect any user. Your cooperation will assist us in ensuring a safer and working environment for web users in general.
Intellectual Property
All content available on the Chakraheal website: All text, graphics, logos, images, and product descriptions are the exclusive property of Chakraheal or its licensors. You are permitted only a limited, non-exclusive, non-transferable license to access and use such content for your own personal, non-commercial purposes. Any reproduction, distribution, or commercial use of our content is absolutely prohibited without prior written permission from us.
Limitation of Liability
Chakraheal makes no guarantees for the smooth functioning of its services. While Chakraheal endeavors to provide reliable services, it makes no assurances that there will be uninterrupted or fault-free access to its website. Under no circumstances will Chakraheal or its affiliates be liable for the use of our services or lack thereof for any indirect, incidental, or consequential damages. In any case, the maximum amount for which we are liable will be limited to the amount paid by you for that particular service or product.
Legal Compliance and Governing Law
Chakraheal shall abide by all provisions of law within India, including the Information Technology Act, 2000, and the Personal Data Protection Bill, 2019. These Terms and Conditions are governed and construed under Indian law; any conflict arising therefrom or in connection therewith will be settled solely in the courts of India.
Contact Information
Your feedback matters to us, and we are available to serve you. Should there be any questions, complaints, or clarifications regarding these Terms and Conditions or our practices, please feel free to write to us at [email protected].